Retail Remix

Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 162
Featuring: Tony Drockton, Founder and Chief Cheerleader, Hammitt
With the rise of always-on communication channels, it can be tempting to simply use automated technology to build connections with customers. But successful brand leaders know that Human-to-Human (H2H) engagement is key to winning long-term customer loyalty.   During this episode of Retail Remix, host Alicia Esposito chats with Tony…
Episode 160
Featuring: Chris Silver, Co-Founder, BambuMeta
The success of any brand hinges on its ability to deliver personalized and immersive customer experiences. Enter Web3, which unlocks a new infrastructure and new capabilities for digital teams to give shoppers more control over their experience. Chris Silver, Co-founder of the customer loyalty platform BambuMeta, brings a wealth…
Episode 159
Featuring: Aditi Pany, Founder and CEO of Qalara
As businesses expand globally, they begin to face more complex issues such as global payments, ambiguous compliance requirements and language barriers – and that’s just naming a few! But Aditi Pany founded Qalara to help small and emerging brands scale more seamlessly, and empower retailers to discover these brands,…
Episode 157
Featuring: Paul Chambers, CEO and Co-Founder, Subscription Trade Association
Subscription models have evolved beyond offering consumers merely convenience and savings. Look at companies like FabFitFun, which now offer curation tools, loyalty programs, access to community and so much more to create a loyal customer base. During this episode of Retail Remix, host Alicia Esposito chats with Paul Chambers,…
Episode 156
Featuring: Glenn Allison, Tractor Supply and Tony Boncore, Honeywell
As retailers consider investing in in-store technology, their goals typically fall into two categories: efficiency and engagement. Some retailers may want to focus on making employees’ lives easier while others may want to prioritize high-touch service to shoppers. How can retailers determine which model makes the most sense? Is…
Episode 155
Featuring: Rick Gomez, EVP and Chief Food & Beverage Officer, Target
Expanding your brand into a new market or category can be tricky. How much should you innovate and expand upon what you already do? What do customers expect from such an experience? Rick Gomez, EVP and Chief Food & Beverage Officer at Target, played a crucial role in transforming…
Episode 154
Featuring: Olivia Steele, Co-founder, CEO & President, Conversation Couture
In the luxury space, in-person experiences are still king. Brand representatives are able to provide high-touch service that allows them to personally consult, fit and connect with customers. But as consumers increasingly consult digital channels, luxury brands are struggling to truly capitalize on new service and engagement opportunities.  During…
Episode 153
Featuring: Cameron Worth, Founder, SharpEnd
Connected product experiences require so much more than a QR code and call to action. Brands need detailed insight into audience interests and expectations, robust technology to bridge the gap between physical products and digital experiences and, of course, powerful storytelling forged by a genuine connection established between customers,…
Episode 152
Featuring: Emily Erkel, CMO and Co-founder, LePrix
Retail TouchPoints has been studying and reporting on the evolution of resale for years. Over this time, we’ve seen consumer behaviors shift and demand accelerate, which means retailers have had to rethink the way they research and source “pre-loved” goods. How do they find the right wholesale partners? What…
Episode 151
Featuring: Andy Ruben, Founder & Executive Chairman, Trove
Branded recommerce is gaining momentum in retail. Could it be the key to success for your company? To find out, you’ll have to do some deep strategic work to ensure your brand, your products and your customer align. During this episode of Retail Remix, Alicia Esposito talks with Andy…

New episodes released weekly on Monday mornings.

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